GURUGRAM: Zomato CEO Deepinder Goyal sparked a vital discussion over the treatment of delivery workers at malls after he faced restrictions while picking up food orders. His experience came to light when he attempted to collect an order from Haldiram’s at Ambience Mall, only to be told by the mall staff that delivery executives were not allowed to use the elevator, forcing him to navigate the stairs.

In a social media post, Goyal shared his firsthand account, stating, “During my second order, I realized that we need to work with malls more closely to improve working conditions for all delivery partners.” He emphasized the need for a more humane approach from malls toward delivery workers, highlighting the negative impact of such policies on their work efficiency.

Goyal's initiative to deliver orders himself was part of an effort to bring awareness to the difficulties faced by those in the gig economy. His experience in Gurugram was not just a personal endeavor, but a call for action aimed at improving the treatment of delivery personnel who often work under challenging circumstances.

Highlighting the necessity for institutional change, Goyal’s message resonated with many, emphasizing that the collaborative effort between businesses and delivery platforms could lead to enhanced working conditions for these vital support roles. Goyal’s appeal for empathy and humane treatment serves as an essential reminder of the shared responsibility in creating a respectful work environment for all.